Privacy

1. Hi there, we’re goBuild a product and service of Blunt Agency Pty Ltd of 25 Mitchell St, Bendigo, VIC, 3550, Australia (“Blunt Agency”) and welcome to our privacy policy which also applies to our Companies. This policy sets out how we handle your personal information if you’re a goBuild user or visitor to our Sites.

2. When we say ‘we’, ‘us’, ‘goBuild’ or ‘Blunt Agency’ it’s because that’s who we are and we own and run the Sites.

3. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using each of the Sites. The rules vary by product and each product makes them separately available and seeks consent to them separately to this policy.

The type of personal information we collect

4. We collect certain personal information about visitors and users of our Sites.

5. The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments (if applicable), content you direct us to make available on our Sites (such as item descriptions), your actions on our Sites (including any selections or inputs into items) and web and email analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).

How we collect personal information

6. We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites.

7. We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.

How we use personal information

8. We will use your personal information:

1. To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase an item.
2. Where this is necessary for purposes which are in our, or third parties’, legitimate interests. These interests include:

1. operating the Sites;
2. providing you with services described on the Sites;
3. verifying your identity when you sign in to any of our Sites;
4. responding to support tickets, and helping facilitate the resolution of any disputes;
5. updating you with operational news and information about our Sites and services e.g. to notify you about changes to our Sites, website disruptions or security updates;
6. carrying out technical analysis to determine how to improve the Sites and services we provide;
7. monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites;
8. managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey;
9. managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
10. training our staff about how to best serve our user community;
11. improving our products and services;
12. providing general administrative and performance functions and activities

1. Where you give us consent:

1. providing you with marketing information about products and services which we feel may interest you; and
2. customising our services and websites, like advertising that appears on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.

1. For purposes which are required by law.
2. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

9. We will disclose personal information to the following recipients:

1. companies that are owned by Blunt Agency which are located in Australia and the US;
2. subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in Australia, US and UK; technical and customer support services which are located in Australia, Canada, Philippines, Poland, Mexico, Romania, UK and the US; recruitment agencies which are located in Australia, US and Mexico; marketing and analytics services which are located in the US; security and fraud prevention services which are located in the US; subscription management services which are located in the US; payment processing services which are located in the US, UK and Australia; identification verification services located in the UK; and operational tooling services which are located in the US. Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations;
3. our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Australia and USA;
4. regulators and government authorities in connection with our compliance procedures and obligations;
5. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
6. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
7. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
8. a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
9. other recipients where we are authorised or required by law, or requests by government, a court of law, or law enforcement authorities, to do so.

Where we transfer and/or store your personal information

10. We are based in Australia so your data will be processed in Australia and the US. 

How we keep your personal information secure

11. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Australia. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

Marketing Choices regarding your personal information

12. Where we have your consent to do so (e.g. if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

13. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies and web analytics

14. For more general information on cookies, see https://www.allaboutcookies.org.

15. When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:

1. your IP address or proxy server IP address’;
2. the domain name you requested;
3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
4. the date and time of your visit to the website;
5. the length of your session;
6. the pages which you have accessed;
7. the number of times you access our site within any month;
8. the file URL you look at and information relating to it;
9. the website which referred you to our Sites;
10. the operating system which your computer uses; and
11. the technical capabilities of your web browser.

16. Occasionally, we will use third party advertising companies to serve ads based on prior visits to our Sites. For example, if you visit our Sites, you may later see an ad for our products and services when you visit a different Site..

Information about children

17. Our Sites are not suitable for children under the age of 16 years, so if you are under 16 we ask that you do not use our Sites or give us your personal information. If you are from 16 to 18 years, you can browse the Sites but you’ll need the supervision of a parent or guardian to become a registered user or purchase our products. It’s the responsibility of parents or guardians to monitor their children’s use of our Sites.

Information you make public or give to others

18. If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third party Author) whether via our Sites or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How you can manage or delete your personal information

19. We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. 

20. If you're looking to report a security vulnerability in an goBuild product please contact our Support Team info@gobuild.pro.

When we need to update this policy

21. We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

22. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

How you can contact us

23. If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our Support Team in writing at 25 Mitchell Street, Bendigo, VIC Australia 3550 or info@gobuild.pro

goBuild Privacy Policy v1.0, effective date 30 July 2022